A power shutdown at one of Wells Fargo's facilities Thursday left customers with online banking and transaction issues.
The company announced that most systems had been restored on Sunday — days after the power shutdown that affected multiple Wells Fargo customers. Wells Fargo has not been able to confirm how many customers have been affected.
"We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance," Wells Fargo said on their website. "We’re working to restore services as soon as possible. We apologize for the inconvenience."
Now, UCF students, who are customers at Wells Fargo, are reacting to this situation.
"None of the ATMs worked at any of the locations I went to," senior health sciences major Catalina Mejia said. "I was trying to make a deposit, and I couldn’t do it."
Mejia also said she felt frustrated that the company could have done a better job letting customers know about the issue.
"I just feel like there should be a better communication between the bank and their customers," Mejia said.
In a Friday tweet, Wells Fargo issued an apology about the major inconvenience.
We sincerely apologize for any inconvenience. We know this has created difficulty for our customers, and we are sorry to have let you down. Please reach out if you have concerns or need help today, and ask for your understanding as our phone wait times may be longer than usual.— Wells Fargo (@WellsFargo) February 8, 2019
Jake Suster, senior economics major, said that he couldn't access his online services.
"I'm frustrated, I [needed] to transfer money to another account and was unable to," Suster, 22, said.
The bank continues to issue several updates on their website as well.
"We apologize to customers who may experience systems issues as we continue our service recovery," Wells Fargo wrote in a statement on the company's website.
Samantha Michetti, junior elementary education major, said she is so frustrated with this experience that once the company fixes all of these issues, she is going to find a new bank.
Michetti said she also had to rely on other credit cards the past few days.
"I feel awful for anyone that uses Wells Fargo as their only means of payment and may have had zero access to their own earned money all day," Michetti said.
Wells Fargo was unable to comment at the time of the publication.